Senior Business Analyst, WDX Customer Solutions
Join to apply for the Senior Business Analyst, WDX Customer Solutions role at Fidelity Investments.
Workplace Digital Experiences (WDX) Customer Solutions community works together to tackle complex business challenges on behalf of WI customers and associates through integrated digital experiences.
Responsibilities
Identify and document business requirements and future states, providing constructive feedback for process improvements.
Work with the squad to provide effective product partnership through communication, risk mitigation, quality assurance, and delivery.
Define epics, user stories, acceptance criteria, facilitate story refinement sessions, and demo sprint deliverables.
Lead daily scrums, sprint planning, release planning, sprint reviews, and retrospectives.
Perform end-to-end Business Acceptance Testing and ensure traceability of test cases.
Communicate issues and client feedback with the squad leader/team and resolve them in a timely manner.
Qualifications
5-7 years transferable experience as a Senior Business Analyst.
Bachelor’s degree preferred.
Experience with workflow design, data analysis, data visualization, and impact analysis.
Agile methodology experience and proficiency in tools such as Jira, Confluence, Mural, or similar.
Strong written and verbal communication skills, including the ability to influence key stakeholders such as subject matter experts and business partners.
Strong written and verbal communication skills, including the ability to summarize and interpret information to influence key stakeholders such as Subject Matter Experts, and Business Partners.
Manage dependencies across teams and work on multiple projects simultaneously.
Proven leadership by mentoring peers and showcase critical thinking by managing conflicts within teams.
Team
WI Customer Solutions provides the WI Agile organization with business analysts and consultants. The Customer Solutions team is responsible for helping the business achieve results by turning business objectives into useful plans and solutions that deliver outstanding customer value.
Location: Galway, County Galway, Ireland
Salary: €75,000.00-€80,000.00
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