* Plus our Sodexo employee benefits package
Helpdesk Administrator
Dublin - Full Time
Work with the best in the business.
At Sodexo, we’re passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees.
We are currently seeking a dedicated and dynamic Helpdesk Administrator to join our team and play a key role in driving excellence and innovation in Facilities .
What you'll do:
* Log, update, and close helpdesk requests using CMMS software
* Allocate tasks to appropriate on-site staff and follow up to ensure completion
* Liaise with site FM, caretakers, cleaners, and other key staff to resolve issues
* Monitor and analyse open call reports to ensure timely resolution
* Assist in monthly contract reporting and data management
* Support accounts by posting invoices and processing payroll as needed
* Handle supplier queries and assist in purchase order processing
* Provide general office admin including minuting meetings and maintaining documentation
* Support contract audits and compliance processes
What you'll bring:
* Office administration experience, ideally in a facilities or helpdesk environment
* Excellent communication and customer service skills
* High attention to detail and strong organisational ability
* Ability to multitask and work under pressure
* Advanced knowledge of Excel, with solid proficiency in Word and Outlook
* Familiarity with contracts, KPIs, and SLA requirements
* Confident decision-maker who can use initiative to solve problems
* Experience in basic bookkeeping and accounts is desirable
Why Sodexo?:
Working with Sodexo is more than a job; it’s a chance tobe part of something greater.
Belong in a company and team that values you foryou.
Act with purpose and have an impact through your everyday actions.
Thrive in your own way.
We also offer a range of perks, rewards and benefits for our colleagues and their families:
* Unlimited access to an online platform offering wellbeing support
* An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
* Access to a 24hr virtual GP Service
* Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
* Save for your future by becoming a member of the Pension Plan
* Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
* Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
* Sodexo UK and Irelands enhanced benefits and leave policies
A little more about Sodexo:
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed tobeingan inclusive employer. We are a forces friendly employer.We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.
We’re a Disability Confident Leader employer.We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Click here to read more about what we do to promote an inclusive culture.
Ready to be part of something greater?
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
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