Job Description: Front Desk Facilities SupervisorNorthside Family Resource Centre is looking for a highly organised, people centred operations professional to join our team. The ideal candidate is someone who can be the steady heartbeat of the Centre—balancing reception, coordination, supervision, admin, and compliance with warmth and efficiency. Someone who thrives in a busy, community-facing environment and who quietly makes everything work.Overall Purpose Of The JobTo ensure the smooth, efficient, and day-to-day operations of the Family Resource Centre by coordinating reception, facilities, calendars, and administrative systems. The role supports the professional staff team, ensures compliance with basic health and safety requirements, and maintains high standards of organisation, communication, and customer service across the Centre.Reception Front-of-HouseEnsure all visitors, service users and partners receive a warm, professional welcome. Ensure all queries are dealt with professionally and supportively. Manage phone, email, and in-person enquiries, ensuring timely responses. Maintain a tidy, safe, and welcoming reception area. Support new arrivals, ensuring they are greeted, directed, and supported appropriately. Centre Calendars Room CoordinationOversee all room bookings, shared calendars, and scheduling for staff, groups, and external partners. Ensure rooms are set up appropriately for classes, meetings, and programmes. Coordinate with house staff to ensure timely room turnover and cleanliness. Maintain systems for tracking room usage and availability. Coordination of House and Reception StaffProvide day-to-day supervision, task allocation, and support to house staff assigned to reception, maintenance and cleaning, in partnership with the Community Employment Supervisor. Ensure house staff understand and adhere to daily priorities and standards. Monitor performance and provide mentorship. Work closely with the Community Employment Supervisor as required. Health Safety and Facilities SupportConduct routine checks of fire extinguishers, first aid boxes, and safety equipment. Maintain stock levels for cleaning supplies, office supplies, and programme materials. Log maintenance issues, repair minor equipment and coordinate with contractors and house staff for bigger repairs. Support the management team with compliance documentation (fire logs, incident reports, etc.). General Operations Organisational SupportMaintain filing systems, databases, and shared drives. Support the Management Team with operational tasks, reporting, and internal communications. Contribute to continuous improvement of systems, processes, and Centre efficiency. Uphold the ethos, values, and community-focused mission of the Family Resource Centre. Person Specification: Front Desk Facilities SupervisorEssential Experience SkillsA minimum QQI Level 6 qualification in administration, business, community development, or related field. Proven experience in administration, office coordination, or operations in a community, social care, education, or busy public-facing environment. Strong organisational and multitasking skills; able to manage competing priorities calmly. Excellent interpersonal and communication skills; warm, professional, and confident with the public. Proficiency in Microsoft Office (Word, Excel, Outlook), calendar management, and digital filing systems. Ability to maintain confidentiality and work within safeguarding and GDPR requirements. Strong attention to detail, especially in record-keeping and compliance tasks. Ability to take initiative and solve problems independently. DesirableA QQI Level 8 qualification in administration, business, community development, or related field. Experience supervising staff, volunteers, or CE/Tús participants. Experience in a Family Resource Centre, community organisation, or similar setting. Knowledge of health and safety basics (fire safety checks, incident logs, first aid stock). Experience supporting adult education, groups, or programme administration. Personal AttributesWarm, welcoming, and calm under pressure. Values teamwork and supports an inclusive culture. Reliable, discreet, and highly organised. Comfortable balancing public-facing work with behind-the-scenes operations. Solution-focused and able to anticipate needs before they become problems. Terms of Employment: Front Desk Facilities SupervisorContract TypeThe role is offered initially as a 12-month fixed term contract subject to continued availability of funding. Hours Of WorkFulltime 37.5 hours per week; flexibility required to meet service needs including some evenings and weekends. Time-off-in-lieu for additional hours worked.SalaryStarting salary from €31,200 per annum pro rata; final salary commensurate with qualifications and experience.Probation PeriodSix-month probation period.PensionEmployer contribution matching double the employee contribution up to a maximum of 5% of gross salary, subject to funding.Benefits25 days annual leave pro rata plus public holidays, 2 company privilege days, and up to 14 days paid sick pay.Professional SupportsCPD and access to coaching; support for accredited training where appropriate.Confidentiality and Professional StandardsThe successful candidate must observe confidentiality, professional boundaries and Centre policies including safeguarding, equality and data protection.AccountabilityThe Front Desk Facilities Supervisor will be responsible to the Voluntary Management Committee through the Head of Finance Administration and CEO.How To ApplyApplicants must complete the application form for this role on our Hire Hive Careers Page found through Please do not send CVs – only completed application forms submitted through HireHive will be accepted.Northside Family Resource Centre is an equal opportunities employer.