Position SummaryThe Associate Technical Support Engineer, reporting to the Director of Technical Support, will manage onboarding/offboarding tasks for customers such as: enabling/disabling access to AWS S3 buckets and Snowflake, sending onboarding emails and documentation, and maintaining email distribution lists. You will also assist in answering customers' technical questions and resolving issues. You will gain career-boosting skills and experience with AWS, Google Cloud, SQL, and command-line tools. This role requires you to embrace change easily and quickly; our products and the way we work is constantly evolving. About Technical Support at CEThe Technical Support team is part of the Global Account Management team which is a fast-growing function at Consumer Edge. We are actively rolling out new processes and workflows so we can provide the best possible experience for our customers. This is an exciting opportunity to make a big impact with a small but growing team. Every day our team speaks with the best and brightest investors and corporates looking to better use data in their decision-making processes. The Global Account Management and Technical Support teams are at the center of helping customers achieve better outcomes using CE's data. What You'll DoPerform customer onboarding and offboarding tasks following step-by-step detailed instructionsInvestigate and resolve customer questions and issues using email, Jira, and ZoomDocument and expand our internal and external knowledge repositoriesCollaborate with other client-facing teams to provide an amazing customer experienceLearn and become proficient in AWS/GCP, SQL, Python, and Linux command-lineProvide customer feedback to CE's Product team and proactively submit feature requests to ensure CE's platform continues to evolveAssist in completing projects and initiatives that will greatly benefit our customers and CE colleaguesWhat You'll HaveBachelor's Degree in related field or equivalent experience preferred2+ years in a technical support, customer support, IT support, or client-facing roleDedicated and resourceful in finding workarounds and solutions to problemsFoundational knowledge and experience with SQL, Python, AWS/GCP, Linux CLI, and ExcelAbility to distill complicated technical concepts into simple termsA passion for Data as a Service (DaaS) and data engineering Skilled at multi-tasking and prioritizing work effectivelyA drive to exceed goals and a positive, proactive attitude to overcoming challengesAn entrepreneurial spirit and comfortability with a fast-paced and asynchronous environmentBenefits & perksWe are a remote-first company with a distributed environment and flexible working arrangements. We believe that distributed workers should be first-class citizens. CompensationThe annual base salary for this role is between €70,000-77,000 based on experience, with the opportunity for a 5% variable bonus, company equity, flexible and generous time off, work-from-home flexibility, and subsidized health benefits. #LI-Remote#LI-DN