KNOW THE ROLEAs a Stock Controller you will report to the Concessions Manager and oversee the Stock processes for the business and the Stock Assistants within the team. You will assist and monitor in‑going and out‑going stock, plan deliveries and seasonal changes to the stockroom as well as perform stock takes and investigate discrepancies. You will partner closely with the business, building strong working relationships. You will communicate stock issues or concerns to head office and will take an active role in training staff on stock control.Key ResponsibilitiesManage all stock areas to ensure effective stock control, for example handling deliveries, transfers, stock takes and in store events.Meticulous and timely management of faulty/returned stock within the concession/boutique, escalating issues or concerns where necessary.Assist in the maintenance of all inventory in the stockroom and on the selling floor, ensuring merchandise is neatly organised.Assist with all receiving/shipping and inventory related paperwork.Build strong professional relationships with people both inside and outside the business, develop those relationships to facilitate and impact stock control within the business.Motivate staff to achieve the highest possible standards in the stockroom and commit to promoting best practice within the company.Teamwork and management – manage and motivate stock control and shop floor staff to develop a team and achieve high standards.Work effectively and perform multiple tasks to high standards throughout the concession.Support concession and take part in events organization within the company managing the inventory process to the highest possible standards.Liaise with our internal Regional Stock Coordinator and Buying and Merchandising Manager to ensure seamless stock performance at all times.Assist and support ongoing training and operational awareness for relevant team members, for example reliable checking of faulty goods and releasing product back onto the selling floor.Plan stock assistants rota to cover other boutiques/concession and deliveries.Work with the concession manager on company calendar to forward plan for external events and seasonal changes in the business.Make sure that stock assistants adhere to company policy when dealing with stock.QualificationsProven experience in a luxury retail or service environment.Substantial, proven experience in stock handling.Proficient in Microsoft Outlook and Excel.Excellent attention to detail.Strong communication skills.Ability to build effective working relationships.Extremely organised, with the ability to prioritise tasks accordingly.Highly motivated and committed.Adaptability and flexibility – ability to embrace change within the company.Time Management – punctual and reliable, able to multitask and prioritise and help and manage others to achieve tasks within set deadlines.Able to work effectively as part of a team and willing to perform varied tasks depending on the needs of the business. Proactive, dynamic and willing to learn and develop.Adherence to company policy – strong sense of corporate responsibility and ability to set a high standard.Brand awareness – commitment to Christian Louboutin as a brand and technical knowledge used in stock control to identify faulty product or potential issues.Problem solving – ability to use knowledge to make good, clear decisions about stock control. Ability to confidently deal with issues surrounding deliveries, transfers, stock takes and events.Reporting and administration – strong administrative skills, ability to complete weekly stock reports to management accurately and meet deadlines.Passionate about personal career development and self‑awareness of areas of improvement.Leadership and integrity – ability to lead others and delegate effectively.
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