Overview
Joining a team of five Commercial Customer Service Agents and two Sales Representatives.
The Commercial Customer Service Agent is focused on looking after our customers' needs and has a professional and friendly manner.
The Commercial Customer Service Agent will manage a portfolio of Commercial customers dealing with customer queries, invoicing and credit control.
Qualifications
Ideally have 1 year's relevant experience working in an office environment with the main focus on dealing with the public
Have an understanding of accounting systems
Good communication skills with an excellent telephone manner.
Have a good working knowledge of Microsoft package in particular, Excel, Word.
Organised, diplomatic, and a good team player.
A proven ability to work to targets and timelines
A Third Level Qualification in a business related, discipline is desirable
Responsibilities
Maintaining a portfolio of Commercial customers
Acknowledging and resolving Customer issues
Communicating and coordinating with colleagues across various teams
Managing credit control
Reporting using excel
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