OverviewJoin to apply for the Product Support Engineer (1pm - 10pm) role at Proofpoint.About UsWe are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.How We WorkAt Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.Corporate OverviewProofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.We are singularly devoted to helping our customers protect their greatest assets and biggest security risk their people. That’s why we’re a leader in next-generation cybersecurity.The RoleProofpoint is seeking a Product Support Engineer for our Enterprise level products. Our team of Product Support Engineers are highly experienced in providing excellent customer support, continuously interacting with our customers through complex, system-level problem escalations/resolutions in a fast-paced environment. The role is ideal for those who are passionate about engaging with customers and possess an understanding of email administration and security, however we will consider broader experience gained in a customer-facing, technical environment.Proofpoint offers a highly competitive salary and benefits package reflecting the 1pm to 10pm shift (with a competitive shift allowance, in addition to your base salary) and including other perks like company-wide wellbeing initiatives.Product training is provided on our market-leading cybersecurity solutions. Flexible interview appointments are available after 5pm with our interview team. We also offer a Hybrid working environment.Your day-to-dayProvide support to administrators & enterprise-level partners during the hours of 1pm to 10pm from Monday to Friday (hours may differ depending on customer demand and business need)Provide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone, web-based tools and emailManage product escalations, act as a liaison between customers, and various levels of tiered supportAdvise customers regarding the product's proper use and address specific systems issuesAssist customers with consultative queries on product configuration and featuresProvide guidance and mentorship to Associate level team membersContribute to knowledgebase and support documentationWhat You Bring To The TeamExperience in a technical support/helpdesk environment from a previous roleExperience in problem analysis and resolution of software problemsAbility to quickly develop as subject matter expert in areas of Proofpoint technologiesAbility to interact with customers professionally across all interfacesAbility to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for successProven ability to function in a self-directed environment and to collaborate with team membersNice to haveExperience with Email Systems, Networking and/or DNSExperience with Linux is beneficialInnovative thinker who is positive, proactive, and readily embraces changeWhy ProofpointProtecting people is at the heart of our award-winning cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and a driven-to-win organization with leading-edge products.We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint!Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with usCompetitive compensationComprehensive benefitsLearning & Development We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.Flexible work environment (Remote options, hybrid schedules, flexible hours, etc.).Annual wellness and community outreach daysAlways on recognition for your contributionsGlobal collaboration and networking opportunitiesOur CultureOur culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.How to Apply Interested? Submit your application here https //www.proofpoint.com/us/company/careers. We can’t wait to hear from you!Note: This description has been refined for formatting. If you need any changes, let me know.
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