Job Overview
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We are on a mission to secure the Enterprise of Things with active defense by identifying, segmenting, and enforcing compliance of every connected thing in real-time and at scale.
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Your Role
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* You will be responsible for developing a deep understanding of Forescout products and in-depth knowledge of environments where they are deployed.
* You will use your knowledge and experience to solve technical problems for customers and act as an advisor to less experienced team members.
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Key Responsibilities:
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* Provide expert guidance to customers and other support engineers.
* Collaborate with the team to resolve complex customer issues.
* Handle case escalations and solve customer issues on site.
* Work closely with Engineering to relay product issues.
* Travel occasionally to customer sites for emergency technical issues.
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Requirements:
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* 5-8 years' technical experience in a support role (Enterprise-level support environment preferred).
* Bachelor's Degree or equivalent work experience.
* Outstanding customer-facing skills and ability to assess situations and adapt according to customer needs.
* Understanding of enterprise computing environments, distributed applications, and strong knowledge of TCP/IP networks.
* Hands-on experience in Windows, Linux, Mac OSX platforms, and solid understanding of networking principles and security best practices.
* Industry certifications such as CISSP, CASP, Security+, CEH, SANS (GCIA, GCIH, GREM, GPEN).
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What We Offer:
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* Competitive total compensation package.
* Opportunities for professional growth and development.
* Diverse and inclusive culture that cultivates collaboration and innovation.
* Chance to make a global impact on security while working with industry-leading technology.
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Cultural Values:
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* Cyber Obsessed: Innovative and passionate about solving big programs.
* Customer Driven: Listen, learn, and make it right.
* Collaborative, without Ego: No one succeeds alone.
* Relentless: Smart, determined, and find a way.
* One Team: Work together and win together.