RequirementsWe're looking for problem‑solving, opportunity‑finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud servicesIf you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high‑performing team that believes in each other, come build with us at CrusoeThe ideal candidate is a seasoned technical leader who has built, scaled, and managed on‑call operations teams in complex environments — someone who brings both rigor and vision to SLOs and postmortems, takes coaching and performance management seriously, and can drive alignment across engineering leadership on reliability strategyIf you're energized by the challenge of building a high‑performing team while keeping complex systems reliable at scale, this role offers significant ownership and strategic impact at a critical moment in Crusoe's growth6+ years of experience managing 24/7 technical operations or SRE teams in cloud or data center environments, including demonstrated success developing senior engineers, building organizational capability, and improving operational outcomes at scaleStrong Linux and infrastructure fundamentals, including hands‑on experience with containerization, Kubernetes, and virtualization in production environmentsObservability and monitoring expertise, including experience with Prometheus, VictoriaMetrics, and custom exporters — ideally against bare‑metal endpointsFamiliarity with messaging and workflow systems such as RabbitMQ, Kafka, NATS, or Temporal, and an understanding of how they function in distributed production environmentsWorking proficiency in Golang or Python — enough to review production code, contribute meaningfully to technical design discussions, and support your engineers' workDemonstrated people management skills, including experience with structured performance management, individualized coaching, and building or improving onboarding and training programsSLA/SLO ownership experience — you've set them, measured them, reported on them, and held teams accountable to them in a customer‑facing environmentA track record of influencing cross‑functional strategy and driving alignment across engineering leadership on operational priorities(Desirable) Experience with GPU infrastructure, HPC, or AI/ML cloud environments(Desirable) Familiarity with infrastructure‑as‑code tooling such as Terraform or Ansible(Desirable) Experience scaling an operations team and function through a period of rapid headcount or infrastructure growth(Desirable) Background in data center operations, including familiarity with physical infrastructure, hardware lifecycle, and network fundamentalsWhat the job involvesCrusoe is building the cloud infrastructure that powers the next generation of AI, and we're looking for a Senior Engineering Manager, Production Engineering to lead the team that keeps it runningThis is a senior people management role reporting to the Director of Production Engineering — sitting at the intersection of deep technical leadership and organizational impact, with direct ownership over the reliability and operational health of Crusoe's production GPU infrastructureYou'll lead and develop a 24/7 team responsible for incident response, monitoring and alerting, automation, and continuous system improvement across a fast‑scaling, high‑stakes environment, while also shaping the broader strategy, culture, and structure of the functionTeam Leadership & Development: Manage, coach, and grow a team of production engineers across shifts and time zones. Run structured 1:1s focused on career development, deliver candid performance feedback, and build a team culture grounded in ownership and continuous improvementHiring & Onboarding: Partner with engineering leadership and recruiting to grow the team — owning the full hiring lifecycle from interview design to offer. Build and continuously improve onboarding and training programs that ramp new engineers quickly and effectivelyIncident Management: Serve as an escalation point for high‑severity incidents. Lead postmortems with a focus on systemic fixes, ensure action items are tracked and completed, and drive down MTTR over timeReliability & SLO Ownership: Define, monitor, and report on SLIs, SLOs, and SLAs across Crusoe's production systems. Surface trends proactively and partner with engineering teams to address reliability gaps before they become customer issuesMonitoring & Alerting: Oversee the design and maintenance of alerting and observability systems across bare‑metal and cloud infrastructure, ensuring the team has the signal it needs to detect and respond to issues fastAutomation & Toil Reduction: Identify and prioritize opportunities to automate repetitive operational work, improving team efficiency and system resilience over timeCross‑Functional Partnership: Collaborate with infrastructure, platform engineering, product, and customer success teams to align on technical escalations, customer impact, and engineering prioritiesOperational Cadence: Own the team's day‑to‑day operational rhythm — stand‑ups, on‑call rotations, incident reviews, and sprint planning — ensuring the team runs smoothly across time zones
#J-18808-Ljbffr