Job Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.
Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.
Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
But this is just the beginning of our journey.
Join us as we pursue our purpose to make the world work better for everyone.
Senior Director, Worldwide PMO – AI Acceleration & Modernization The Senior Director, Worldwide PMO – AI Acceleration & Modernization is responsible for transforming Service Now's global delivery governance model to support AI-native, autonomous, and next-generation implementation delivery at scale.
This role evolves the traditional PMO from a compliance and reporting function into a delivery acceleration engine—one that drives adoption and adherence of autonomous implementation solutions, enforces modern delivery standards, and ensures consistent execution of AI-first delivery models across Expert Services and the partner ecosystem.
You own the global delivery control plane: standards, governance, readiness, execution health, and change management required to operationalize new delivery solutions—while enabling speed, flexibility, and measurable outcome improvement.
Your mandate is not to slow delivery down—but to make modern delivery repeatable, predictable, and scalable worldwide.
Global PMO Transformation & Leadership Lead the Worldwide PMO function supporting AI, Acceleration & Modernization, with global authority across geos, areas, segments, and partners.
Redefine the PMO operating model to support AI-native delivery, autonomous implementations, and next-generation execution methods.
Transition PMO from project tracking to delivery system enablement, focused on speed, quality, and adoption.
AI‑Native & Autonomous Delivery Adoption Drive global adoption of autonomous implementation solutions, AI agents, and accelerated delivery methods as the default execution model.
Establish governance frameworks that enable, not inhibit, the rollout of AI‑first delivery capabilities.
Ensure delivery teams and partners adopt new delivery solutions, platforms, and operating standards consistently.
Delivery Standards, Governance & Readiness
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