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Works as part of the Professional Lets team to perform administrative tasks and provide customer service to our residential communities, in order to achieve occupancy and retention goals across our portfolio of professional lets. Day to day duties for the Community include marketing, building maintenance and tenancy administration and delivering an exceptional resident experience. Actively builds strong relationships with contractors, suppliers and third parties to ensure the Resident experience is seamless and Residents receive service levels which exceed their expectations.
Key Role Responsibilities
* Supports the creation of a positive, memorable experience for residents by exceeding expectations.
* Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
* Provides proactive reception and customer services to all residents ensuring queries are handled in a timely manner.
* Answers incoming calls and completes related tasks or logs with the relevant team member to resolve or handle as appropriate.
* Completes administrative tasks including logging of maintenance requests, filing and preparing notices, taking payments and debt management activities and copying of documents.
* Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions and compiling relevant paperwork and leasing contracts
* Conducts scheduled residents’ apartment visits.
* Assists with Community preparations, including move-in and move-out processes
* Supports events management of resident life activities within the our Residential Communities.
* Completes regular Health & Safety compliance activities in line with the Company’s policies and procedures.
* Participates where required in an on call roster to provide out of hours emergency support for Communities.
* Completes various administrative and other reports and performs other duties as assigned or as necessary.
About You
You should possess a good level of general education and be proficient in the use of Microsoft Office packages, including Word, Excel, and Outlook, as well as other systems such as databases or booking platforms. Excellent customer service skills are essential, along with significant experience in a customer-facing, service delivery role within a world-class hospitality environment. You should be culturally aware and capable of adapting your communication, relationship-building, and negotiation skills to suit diverse audiences. Strong influencing skills and the ability to build and maintain effective relationships are key, as is being a team player who is approachable and welcoming. A proactive attitude with a "can-do" approach is important, as well as the confidence to act autonomously and make decisions when necessary. You should also be proficient in using online and web-based tools to gather and present information or research. A high level of attention to detail, particularly in personal presentation, is expected, along with fluent verbal and written English communication skills. Additionally, you should have the necessary numerical skills to carry out the responsibilities of the role effectively, whether working with community managers, team members, contractors, or suppliers.
What We Offer
We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.
About Greystar
Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystar’s pan – European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain.
One of Greystar’s core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at https://jobs.greystar.com/.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service, Administrative, and Business Development
* Industries
Real Estate, Investment Management, and Venture Capital and Private Equity Principals
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