Role Overview
The Outreach Support Worker is responsible for providing a comprehensive community outreach service to individuals and families experiencing domestic abuse.
The Outreach Support Worker will deliver post-refuge support to residents returning home or relocating, provide one-to-one case management and facilitate group programmes, and support families transitioning into safe houses while linking former residents with appropriate community-based services.
The role also contributes to the delivery and development of domestic violence and abuse awareness training, provides prevention and early intervention support within the community, and actively networks to strengthen referral pathways and raise awareness of domestic violence and available supports.
What We Offer You
Part-Time, Specified Purpose role for covering the maternity leave.
This role is part of the Outreach, Prevention and Training Team.
Salary: €22,547 per annum.
Hours of work: 20 hours per week (Monday-Friday).
Location: Central Office - Tallaght/Dublin.
Probation: 6 months.
Commitment to work–life balance and staff wellbeing.
Employee Benefits
Pension: Company contributes 7% of an employee's annual salary following completion of the probation period.
Annual leave: 25 days pro rata.
Company Day: Good Friday offered as an additional day off.
Annual Leave Purchase Scheme: Employees can purchase an additional week's annual leave each year.
Wedding Leave: 1 day paid leave for employees with 1 year service who are getting married.
Paid Sick leave: Scheme upon successful completion of probation period.
Paid Maternity leave: Salary top up to 100% for statutory maternity leave after 1 year service.
Doctor visits: €35 contribution towards 1 GP visit per year.
Digital Doctor: Free access to a digital doctor for employees and their families.
Education Support: Education Assistance policy for further education funding.
Training & Development: Access to training opportunities and continuous professional development.
Well-being App: All employees have access to the Wisdom app to support well-being.
EAP: 24/7 Employee Assistance Programme for confidential counselling.
Wellbeing Days: Employee wellbeing activities across the year.
Key Responsibilities
Support women who have been subjected to domestic violence at a safe and suitable location, listen and provide psychoeducational and emotional support around their experiences.
Provide support, assistance and advocacy to clients on practical matters including court and other rights and entitlements in line with DVA practices.
Develop and deliver structured care plans with clients, through planned support sessions and encouraging active participation from clients in leading their own care plans and making choices for their safety.
Assist and support women to remain in their homes where safe, including safety planning and risk assessment in collaboration with external services.
Deliver and develop SDVS Domestic Violence and Abuse Awareness training to a professionally high standard – qualification essential.
Work according to company policies and best practice at all times.
Maintain and update accurate records of all files and paperwork, including database notes, in a timely and professional manner.
Network with other agencies aiding and supporting adult and child victims and survivors of DVA and make referrals as necessary.
Enhance relationships for future training and collaboration.
Maintain accurate and up-to-date case file records using the E-safe database.
Liaise with and inform the Manager and/or other designated persons of issues arising from work.
Prepare and compile departmental statistics.
Work as part of a team, liaising with other staff regarding services for women, children and families.
Maintain appropriate professional boundaries with clients and colleagues.
Promote the philosophy of self-help and mutual aid.
Attend court hearings and give evidence as required.
Work under the direction and guidance of the Manager or other Designated Officer to ensure highest possible level of care is maintained at all times.
Perform duties appropriate to the post, as may be assigned by the Manager or other Designated Officer.
Ensure standards are maintained and adhered to in line with policy, procedure and legislation.
Access the designated person on call when required in line with policy and Children's First Legislation.
Participate in the provision of services as part of the Saoirse team.
Engage in supervision sessions on a regular basis.
About You
Third level qualification at degree level in social care, social science or related field.
Minimum of 3 years relevant experience working in a social care setting with women/families.
QQI Training qualification or similar, combined with 2 years' experience delivering training in the community.
Excellent theoretical and practical knowledge and understanding of domestic violence.
Excellent knowledge and understanding of the challenges and issues affecting women and children experiencing domestic violence.
Understanding and working knowledge of Domestic Violence Act, Children's First Legislation, Child Care Act.
Risk assessment and safety and care planning knowledge is essential.
Skills
Excellent facilitation training and communication skills.
Excellent report writing skills.
Excellent organisational skills.
IT packages and database skills.
Ability to lone work safely.
Passion for eradicating violence against women and children.
Flexibility and adaptability.
Self-motivation and initiative.
Self-sufficiency.
Empathy.
Experience of inter-agency working.
Full driving license and access to own transport.
Experience
Experience of dynamic and complex case management.
Providing training with an accredited qualification.
Individual client work and group work.
Experience working in the community.
Networking and relationship building with stakeholders in the community.
Domestic violence advocacy.
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