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Service operations manager

Bandon
beBeeManager
Service operations manager
Posted: 19 October
Offer description

Job Overview


The role of Service Operations Manager involves coordinating and managing the service operations to ensure a smooth and efficient delivery of services.


Key Responsibilities:



* Manage and coordinate service diary/appointments

* Translate customer reported problems into actionable work orders for technicians to complete

* Coordinate mechanics and assign them to work orders based on the diary

* Ensure that work provided to customers meets quality standards

* Point of escalation for customers and internal service queries

* Follow up with customers when necessary

* Provide assistance on service reception where applicable

* Ensure invoicing and payment collection is completed each day and customer records are entered into the computer database



Required Skills and Qualifications:



* Outstanding communication and interpersonal skills with a collaborative working style

* A team player as well as being able to work independently

* Well organized, dedicated, reliable, and meticulous way of working together with resilience and flexibility

* Management/coordination of service jobs

* A self-starter capable of multi-tasking and prioritizing; Ability to take initiative in completing assigned work

* Friendly nature and well-groomed appearance coupled with a professional presence

* Open and service-oriented thinking

* Project a friendly welcoming attitude to all staff and visitors



About the Role


This is an exciting opportunity to join our team as a Service Operations Manager. As a Service Operations Manager, you will play a key role in ensuring the smooth and efficient delivery of services.


We Are Looking For:



* Prior experience working in the motor industry



What We Offer:


We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional development.


Contact Information:

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