Drive Digital Transformation
We are seeking a skilled professional to drive digital transformation and enhance customer experiences. As a key member of our team, you will play a critical role in helping customers navigate the latest technologies and simplify their lives.
Job Summary
The successful candidate will be responsible for leading digital transformation by championing our app, website, and other services. This includes handling digital support queries, updating customer information, and assisting with self-service digital devices when needed.
Key Responsibilities:
* Be the digital hero for our customers by helping them transition to newer technologies.
* Lead digital transformation by championing our app, website, and other services.
* Handle digital support queries, update customer information, and assist with self-service digital devices when needed.
Required Skills and Qualifications
To excel in this role, you will need to possess excellent communication skills, attention to detail, and a proactive approach to problem-solving. Additionally, experience with the following qualifications will be beneficial but not necessary: QFA/APA qualification or journey to achieving same.
Benefits
We offer a range of benefits that support work-life balance, including 23 days annual leave and excellent pension contributions. Our commitment to employee well-being is reflected in our substantial health insurance contribution, employee assistance program, WebDoctor, and financial wellbeing coaches.
About Us
We are a dynamic organization committed to making a positive impact on our customers' lives. Our purpose is to enable our customers, colleagues, and communities to thrive through professionalism, determination, innovation, and a passion for excellence.