Your new company You'll be joining a fast-growing e-commerce business based in Dublin 17 with a mission to deliver joy and connection through thoughtful, curated products.
Known for its creativity, customer focus, and commitment to quality, this company has built a reputation for making every interaction meaningful.
You will join your new company on a permanent basis.
The team is small but ambitious, offering a collaborative environment where your ideas matter and your contributions have a real impact.
If you're looking for a role where you can combine customer care with problem-solving and creativity, this is the perfect opportunity to grow your skills and be part of something special.
Your new role As a Customer Service and Administration Specialist, you will be the first point of contact for customers, ensuring every interaction is handled with professionalism, empathy, and efficiency.
You'll manage queries across email, phone, live chat, and social media, resolve delivery issues, and liaise with courier companies to keep customers informed.
Beyond customer support, you'll collaborate with internal teams on marketing, product development, and logistics, making this a dynamic role with plenty of variety.
What you'll need to succeed Excellent communication skills (written and verbal) with a warm, professional manner.
Fluent Written and Spoken English Customer Service skills and Experience Strong organisational ability and confidence in multitasking under pressure.
Tech-savvy and comfortable learning new systems (shipping portals, support tools).
A proactive, problem-solving mindset and ability to work independently and in a team.
Previous experience in customer service or a similar role is highly desirable.
Bonus: Familiarity with e-commerce platforms, courier systems, or tools such as Shopify What you'll get in return The chance to join a growing, innovative company with a strong sense of purpose.
A supportive, close-knit team environment where your ideas and input matter.
Opportunities to develop skills across customer service, logistics, and marketing.
The option of flexi-time working What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Ireland is a trading division of Hays Specialist Recruitment (Ireland) Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
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