Support Engineer III – Incident ManagerDublin 4 |6-Month Contract | 100% Onsite |€65,000 per annum (pro rata)or€320 per dayWe're hiring for aSupport Engineer III (Incident Manager)to join a high-performingGlobal Operations Command Centerteam based onsite in Dublin.This is a fantastic opportunity to work with one of the world's leading technology organisations — a company known for its scale, speed, and innovation. You'll play a key role in ensuring global systems remain stable, resilient, and responsive, while driving improvements that impact millions of users worldwide.Key ResponsibilitiesLead and coordinate high-severity incident response calls across global teams.Manage triage, escalation, and resolution of critical issues in real time.Conduct root cause analysis and implement process improvements to reduce future risk.Act as an escalation point for Field Operations and IT teams during major incidents.Collaborate with engineers globally to ensure system health, uptime, and service excellence.Requirements2+ years' experience in Global Incident Management and Problem Management .3+ years' experience in a network-focused technical role within large-scale environments.Solid knowledge of IP networking, Linux or Microsoft administration, and Cisco technologies .Strong communication skills across technical and non-technical audiences.Ability to thrive under pressure, with a keen eye for detail and prioritization.Desirable Skills5+ years' experience in Incident or Problem Management.Deep understanding of TCP/IP, BGP, OSPF, MPLS, DNS, DHCP, Firewalls, and related protocols.Scripting skills in Python, Perl, or Shell (or the motivation to learn).Proven experience leading complex, global issue management processes.Why This RoleJoin a fast-paced global team at the heart of large-scale operations — where every decision you make drives real-world impact. You'll work alongside some of the brightest engineers in the industry, in an environment that rewards initiative, problem-solving, and technical excellence.