Uisce Éireann is seeking a highly skilled Water Service Delivery Specialist to join our Asset Operations team.
About the Role
This position will be responsible for delivering transformative water services to Ireland's communities, working closely with internal stakeholders to achieve operational excellence.
Key Responsibilities:
* Investigate and resolve customer complaints in accordance with required timelines, ensuring high levels of customer satisfaction.
* Support customers through asset operations escalations and complaints, providing exceptional service and communication.
* Develop and collate responses to information requests, including Freedom of Information (FOI) and Access to Information on the Environment (AIE).
Requirements:
* A minimum of 3 years' experience in a customer-focused role within the water or utilities industries.
* Strong knowledge of water treatment and network assets, risk management principles, and relevant legislation.
* Excellent written and verbal communication skills, with the ability to engage collaboratively with internal stakeholders.
What We Offer
We value diversity and inclusion, promoting a culture of safety and respect. Our goal is to create a work environment that fosters growth and development, while supporting our employees in achieving their full potential.