Supervisor, Investor Services
At HedgeServ, we’re redefining what’s possible in fund administration. With more than $700 billion in assets under administration, we partner with the world’s most forward‑thinking investment managers – across private equity, private credit, endowments, hedge funds and more – to deliver seamless, tech‑enabled solutions that drive performance. Our proprietary platform, enhanced by machine learning and robotic process automation, gives clients real‑time insights and unmatched control over their operations. We offer award‑winning service through a team‑based approach led by experienced industry experts. Our solutions span the full investment lifecycle, including fund accounting, middle office, risk, compliance, tax and investor services.
Key Accountabilities Of The Role
* Ensure investor transaction instructions contain requisite information and advise Investor Services Administrator when follow‑up is required. Liaise with investors to obtain fully executed transaction instructions.
* Advise and assist Investor Services Administrator to ensure subscription proceeds are provided timely.
* Review AML/KYC documentation provided by investors and follow‑up where necessary. Escalate to Manager and MLRO where required.
* Review Investor Transactions on HedgeInvestor® (HedgeServ proprietary Investor Services System).
* Ensure reconciliation of the subscription/redemption bank account daily, and take appropriate action to clear any items. Escalate any aged items to Manager.
* Preparation of Redemption Payment Schedules.
* Review of wire transfers to Prime Brokers, Investors and fee payments.
* Investor Reporting – review investor reports, including but not limited to Investor Statements and Contract Notes for distribution to investor.
* Client Reporting – review client reports, including but not limited to Capital Activity Report, ERISA Report, Authorized Share Capital Reports for distribution to clients.
* General Investor Services – assist Investor Services Administrator in fielding general requests from investors including, but not limited to, requests for duplicate investor statements, enquiries on previous transaction activities, performance requests whilst at all times ensuring that all communication is with authorized person.
* Review distribution of Fund Performance in line with client requirements prior to distribution to investor.
* Handling complex calls from investors.
* Identify areas for improvement in processes, personnel and structure and discuss with Investor Services Manager and Director.
* Establish effective working relationships with the NAV, QA, and Compliance Departments within HedgeServ.
* Preparation of Fund Audit requirements.
* Review of Investor Audit requests prior to distribution to investor/auditors.
Pre‑requisite Knowledge, Skills And Experience
* Accounting, Finance, Legal or Business Degree.
* Minimum 2.2 honors degree.
* IT literate.
* Strong verbal and written communication skills.
* Strong analytical and problem‑solving skills.
* Ability to work effectively both within a team structure and individually.
* Strong inter‑personal skills.
* Good initiative tempered with identifying when escalation is required.
* A minimum of 2 years’ experience working in a hedge fund administration firm with experience in all aspects of the role of an Investor Services Administrator is required. Alternative experience may be considered.
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