Job Title
"Technical Support"
About the Role
The successful candidate will be responsible for managing all aspects of internal and external product support. This includes providing advanced technical assistance to clients, leading troubleshooting efforts, and coordinating with cross-functional teams to resolve complex issues.
In addition to their technical expertise, they will also develop and maintain a comprehensive training strategy for both internal staff and customers. This may involve creating instructional materials, delivering training sessions, and evaluating program effectiveness.
Key Responsibilities:
* Manage all aspects of product support including hardware repair/replacement & software updates/troubleshooting “ service requests” from end-users/internal team members/service partners/external customers via various media platforms like phone/email/text/chat/video conference/…
* Provide top-notch customer service by answering queries promptly resolving problems efficiently handling escalations expertly ensuring timely delivery/excellent quality work outcomes every time.","Train new engineers in field service operations management " assist senior project managers deliver project related commissioning works according highest standards compliance within budget.
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