Service Management Office (SMO) LeadContract:12 MonthsLocation:Hybrid, Dublin (2 days onsite)Rate:€390-€420 per dayA global professional services provider is seeking a Service Management Office (SMO) Lead to drive IT service excellence. This role focuses on refining and leading ITIL-aligned processes, ensuring IT services are delivered consistently, efficiently, and in line with business needs. It's an opportunity to shape governance frameworks, lead programs and projects, and influence stakeholders at a strategic level.ResponsibilitiesLead and refine the Service Management Office, embedding ITIL best practices across ICT operationsEnsure effective governance of service management processes and continuous improvementOversee delivery of ICT programs, projects, and managed servicesDevelop and maintain strong relationships with stakeholders and sponsorsAlign ICT services with business objectives for long-term impactAbout YouProven experience as a Service Management Office Lead or in a similar IT service management roleStrong knowledge of ITIL processes and governanceBackground in delivering ICT services, programs, or projects at scaleExcellent stakeholder engagement and communication skillsAbility to drive strategic ICT initiatives and foster service excellenceIf you're ready to lead ICT service delivery and governance in a role where your expertise makes a real impact, apply today.