Job Description
The Intake Manager, New Business Intake (NBI) will effectively manage the Intake team and operations, providing an efficient and effective service to In-Market personnel, including Firm Partners and offices, when opening new matters for new and existing client registrations.
Key Responsibilities:
* Service delivery for Intake in the Center, ensuring high-quality output from the Center team
* Develop work management strategies in partnership with the Intake Service Owner, ensuring SLAs and KPIs are maintained, trends identified, and volumes effectively managed
* Leverage dashboards and available reporting to maintain daily oversight of requests, measure analyst productivity, assess quality in line with the quality framework and develop required actions based on findings
* Be directly involved in the teams' operations and lead by example
* Provide expert advice and support to the Firm Partners and offices concerning the New Business Intake process and conflict of interest analysis, to ensure that the Firm does not accept unworthy clients and that Partners meet their ethical and compliance obligations
Requirements:
* A bachelor's degree
* Some experience of working in a professional services environment with a focus on client onboarding, compliance, Risk or AML/KYC
* Proven Management experience, including management of individuals at the Team Lead/Supervisor level
* Knowledge and experience of Conflicts of Interest is preferable
* Exceptional problem-solving, critical thinking, and analytical skills
* Excellent time management and organizational skills
* Proven ability to multi-task and work well under pressure, prioritize workloads and work to tight deadlines
About Us:
Baker McKenzie is the world's leading law firm with offices all over the world. Our Belfast Centre is home to over 400 colleagues in both legal and professional services.