Job Title: Claims Specialist
About the Role
This role is a crucial part of our Claims Department, focusing on the review and improvement of claim handling processes and procedures. The ideal candidate will have a good understanding of motor insurance claims, including Personal Injury, Property Damage, Fire, Theft, Total Loss, and Glass.
Key Responsibilities
* Review claim handling suppliers to ensure they meet Service Level Agreement (SLA) requirements.
* Execute Claim Control Reviews, identifying potential areas of claims cost savings and implementing corrective actions.
* Monitor and analyze monthly claims data to identify trends or anomalies.
* Manage day-to-day claims queries from various stakeholders.
* Assist with monthly and quarterly reporting on insurance programs.
* Support the development of new business products and projects.
Required Skills and Qualifications
* Good knowledge of motor insurance claims, including litigation experience.
* Understanding of motor claims in a European context.
* Excellent numeric and analytical skills.
* Excellent written and oral communication skills.
* Highly organized with the ability to meet strict reporting deadlines.
* Strong interpersonal skills and ability to build relationships across departments.
* Fluent in English, with an additional European language desirable.
Benefits
* 25 Days Annual Leave.
* Working From Home 2-3 Days Per Week.
* Bonus Scheme.
* Pension Scheme.