The employee will be employed as a Technical Advisor within the customer service department.
The main purpose is to coordinate and support Liebherr service engineers, customers, and globally located mixed sales companies.
While ensuring a customer focus, contribute to continuous improvement and business development.
Close cooperation internally and with external departments for support is essential.
Key elements of the role Responsibilities include but are not limited to the following: Based primarily in Ireland, plan and coordinate service and support for full range of products and services from Liebherr Customer Service.
Deliver timely support for customers, both directly and indirectly through network of mixed sales companies (MSC).
Provision of on-site support, in emergency cases.
Preparation and delivery of technical reports on project / job completion.
Training of clients, employees, and apprentices both on-site and in-house.
Liaising with internal departments to eliminate faults and improve products.
Work with our sales department and global network of Mixed Sales Companies (MSC) to promote and develop business opportunities.
Develop and maintain KPI and targets.
Maintain a customer focused approach.
Ensure quality, environmental and Health