Role Overview
We are seeking a hands-on IT Infrastructure and Support Manager to lead and support our IT operations across four sites in Ireland and the UK. This role is ideal for a technically proficient leader with a strong background in infrastructure, cybersecurity, and end-user support within a manufacturing environment. You will manage a small team, oversee critical systems, and ensure high standards of service delivery, security, and compliance.
Key Responsibilities
* Leadership & Team Management
o Lead, mentor, and develop a team of 2 IT Infrastructure and Support Specialists.
o Foster a high-performance culture with a strong focus on service excellence.
o Act as a senior escalation point for complex technical issues.
* Infrastructure & Systems Management
o Maintain and support a hybrid IT infrastructure including:
o Networking: Fortinet switches/firewalls/APs, Aruba & TP-Link switches, DrayTek firewalls, Ubiquiti APs
o Servers & Virtualization: Windows Server 2016, VMware, HPE SimpliVity
o Cloud & Identity: Microsoft Azure, Azure File Storage, Active Directory
o Endpoints: Windows 10/11, Raspberry Pi
o Security: Microsoft Defender, SentinelOne, Barracuda SKOUT, Fortinet Security Suite
o Access & Surveillance: Verkada CCTV and Access Control
o Collaboration: Microsoft Teams, Yealink Meeting Rooms
* Cybersecurity & Compliance
o Champion cybersecurity best practices across all sites.
o Ensure compliance with NIS2, GDPR, and contribute to the journey towards ISO 27001 certification.
o Conduct regular risk assessments, vulnerability scans, and incident response drills.
* Project & Vendor Management
o Lead infrastructure and security projects from planning to execution.
o Manage vendor relationships, contracts, and service level agreements.
o Oversee IT budgets, procurement, and cost optimization.
* Operational Support
o Provide hands-on support including:
o Cable installation and hardware deployment (APs, CCTV, access controllers).
o System administration, patching, and monitoring.
o Asset management and lifecycle planning.
o Participate in the on-call rota and be available for out-of-hours support when required.
Required Skills & Experience
* Proven experience in a similar hands-on IT infrastructure leadership role.
* Strong knowledge of networking, firewalls, virtualization, and cloud technologies.
* Demonstrated expertise in cybersecurity frameworks and tools.
* Experience in manufacturing or industrial environments is highly desirable.
* Excellent troubleshooting, documentation, and communication skills.
* Ability to manage multiple priorities and work independently across sites.
Desirable Certifications
* Level 8 Degree in Computer Science, Information Technology, or a related field (or equivalent experience).
* Fortinet NSE certifications
* Microsoft Azure and Server certifications
* VMware VCP
* CompTIA Security+ / CISSP / CISM
* ITIL Foundation
* ISO 27001 Lead Implementer (or working towards)
Personal Attributes
* High attention to detail and a drive for excellence.
* Strong leadership and mentoring capabilities.
* Willingness to travel and work flexibly.
* Proactive, adaptable, and solution-oriented.
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