Role Overview:
We are looking for a dedicated IT Support Technician to join our dynamic technical support team.
The successful candidate will deliver comprehensive end-user support in a fast-paced corporate environment, ensuring smooth operation and timely resolution of technical issues.
This role includes on-call responsibilities and shift work, including early mornings and late evenings.
Key Responsibilities:
Provide prompt and effective support for end users, both remotely and onsite, across a range of hardware and software platforms.
Troubleshoot and resolve diverse technical challenges involving Windows *****, macOS, iOS devices, and Microsoft 365 applications including Office, Exchange, and Teams.
Assist with system configuration, maintenance, and problem resolution involving Active Directory, MDM solutions, endpoint protection, and service desk ticketing tools.
Collaborate with technical support peers, infrastructure teams, and application specialists to elevate and address complex issues.
Maintain accurate documentation of incident resolutions and contribute to the knowledge base.
Support onboarding activities by assisting with new user setup and hardware inventory management.
Follow established protocols and company policies to ensure consistent and professional service delivery.
Provide excellent customer service with clear communication, ensuring user satisfaction and efficient problem resolution.
Required Skills and Experience:
Minimum 2-3 years' experience in a corporate IT support or service desk role within a fast-moving environment.
Proven ability to diagnose and resolve a wide array of technical issues efficiently.
Strong communication skills, capable of explaining technical information clearly to non-technical users.
Demonstrated commitment to going above and beyond to support end users and resolve issues.
Ability to manage multiple tasks with attention to detail and ownership of responsibilities.
Comfortable working both independently and as part of a collaborative team.
Customer-focused approach with a dedication to maintaining high levels of user satisfaction.
Flexibility to work varied shifts and participate in on-call rotation after an initial period.
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