Leisure Centre Team Leader
A proactive and experienced Leisure Centre Team Leader is required to lead a dedicated team and deliver exceptional guest experiences in a vibrant, hospitality-led environment.
This is an exciting opportunity to develop your leadership skills, enhance your commercial capabilities, and play a key role in maintaining high operational standards across our leisure facilities.
Key Responsibilities:
* Lead and motivate the leisure centre team to deliver a safe, clean, and welcoming environment for all guests and members.
* Monitor service standards and ensure exceptional customer satisfaction.
* Drive membership and revenue growth through active sales strategies and local engagement.
* Maintain all health & safety, hygiene, and operational standards in line with legal and internal compliance.
* Oversee the maintenance and presentation of leisure facilities, including pool, gym, and public areas.
* Liaise with other departments including Maintenance and Housekeeping to ensure consistent facility standards.
* Develop and train team members, supporting progression and a positive working culture.
Required Experience and Skills:
* Minimum 2-3 years of management experience within a fitness or leisure centre environment.
* Strong ability to lead a team and deliver results in a customer-focused setting.
* Proven experience in achieving commercial targets and driving sales.
* Excellent organisational, communication and interpersonal skills.
* A strong understanding of Health & Safety regulations and best practices.
* Positive, can-do attitude and a genuine passion for delivering great experiences.
Essential Qualifications:
* A nationally recognised Fitness Instructor qualification (e.g. NCEF, ITEC, NCEHS).
* In-date Occupational First Aid qualification including AED certification.
* In-date Lifeguard qualification (fully certified).
Employee Benefits:
* Free meals while on duty.
* Generous staff discounts across food & beverage and room rates.
* Additional annual leave for each year of service (up to 5 days).
* Access to Employee Assistance Programme.
* Participation in Transport and Cycle to Work schemes.
* Company savings and pension schemes.
* Career development support through structured training and learning programmes.
* Regular team-building events, staff appreciation initiatives, and community charity involvement.