The Client Change Delivery Global Lead is a senior management level position responsible for Client Change Implementations, new deal consolidation, implementation and analyzing client queries direct and client scorecard reviews to increase STP (eliminating manual, bespoke and offboarding clients to liberate resource) to Securities Finance to ensure thematic resolution of issues and optimization of resources.
As we continue to grow the team, the role holder will lead and direct a team of client focus professionals - including direct day-to-day managerial responsibility for Global-based staff, and oversight delivery.
Incumbent will be part of Securities Finance Operations senior leadership team and will interact closely with multiple stakeholders across Operations, Technology, and Product/Business Partners on all components of client change delivery program, and management of globally consistent process and practices.
Responsibilities
* Day-to-day leadership, management & support of Securities Financing Operations Client Change ensuring e.g. managerial structure is s fulfilled timely and in highest quality, and all aspects of employee’s lifecycle are performed in appropriate standard
* Support of onboarding new clients through the implementation process
* Coordination, execution and reporting of global Client Change Delivery / Global Deal Committee programs of work
* Continual review of Client processes (manual / bespoke / non STP) with stakeholders to identify and execute tactical and strategic service and efficiency improvements, to streamline trade flow processes
* Pro-active risk management and cooperation with necessary stakeholders in order to minimize operational & project risk and adherence to all Citi policies, regulatory and compliance requirements.
* Ensure integrity of processes, operations and end results, implementing and managing a successful risk/control environment
* Advise and coach new or junior level staff on procedures and work processes across multiple departments
* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
Qualifications
* Senior and relevant experience, including significant years of experience in a managerial role within Investor Services and/or a similar position with a strong client focus
* Robust commercial awareness
* Subject Matter Expert in multiple or specific skill sets, business areas or products
* Significant industry knowledge and experience
* Track record of delivering efficiency within Change/Project organizations and org structures creation/design
* Stakeholders management skills, ability to build long-term relationships, including exposure to clients
* Exceptional communication and presentation skills, capable of leading senior client and senior internal stakeholder meetings (e.g., Steering Committees)
We offer
By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
Job Family Group
Operations - Transaction Services
Job Family
Transaction Capture Services
Time Type
Full time
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
View Citi’s EEO Policy Statement (and the Know Your Rights (https://www.eeoc.gov/sites/default/files/_EEOC_KnowYourRights6.12ScreenRdr.pdf) poster.
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