Quality Assurance Specialist Role Overview
This Quality Assurance position involves enhancing generative AI tools through data annotation and content refinement.
* Main Responsibilities:
* Maintain team performance by monitoring, coaching, and developing team members to achieve quality objectives
* Deliver training and support Team Leaders on performance plans
* Analyse data to identify trends and recommend improvements
* Manage quality systems and support operational projects
* Guide auditors and provide feedback on tools and processes
Required Skills and Qualifications:
* Fluent English language skills
* Experience in content moderation, Trust & Safety, or QA (social media industry a plus)
* Strong communication, coaching, and analytical skills
* Confidence with Excel, reporting, and data analysis
* Adaptability, problem-solving mindset, and ability to thrive under pressure
About the Job:
This is an exciting opportunity for experienced professionals looking to enhance their careers in quality assurance. The successful candidate will have a passion for delivering high-quality results, strong analytical skills, and excellent communication abilities.
What We Offer:
We offer a dynamic work environment, opportunities for professional growth and development, and a competitive compensation package.