Deskside Support Engineer Place of work: On-site Joyce Way, Park West Business Park, Dublin 12 Duration of Contract: Permanent Hours of work:Monday to Friday from 9.00 AM to 5.30 PM 37.5 hours Planned start date: 18/7/2025 About the Company and the Role: Part of the IT Alliance Group, Auxilion is an award-winning provider of IT support services, technologies, and consulting. We specialise in delivering bespoke solutions for both public and private organisations in the UK and Ireland. As part of the team, you will work directly on a client site, responding to internal customer service requests that require technical support for hardware or software issues. You will work closely with the team to deliver the best possible technical service and customer experience that the client requires. Position Responsibilities: Resolve a variety of information technology (IT) issues in the Company and to its clients. Install, maintain, and troubleshoot required client software and hardware, whether onsite or remotely. Deliver support to Company and clients desktops, laptops to ensure all computers, network connections and software are functioning smoothly. Effective diagnosis & troubleshooting of Win 7/8/10, MS Office 2010 Office 365. Active Directory users and computers management. Perform the system changes adhered to organizational policies Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance Maintain technical documentation in association with other functional departments Network troubleshooting & diagnosis of net cards, net points & network. Install & Configure hardware, OS & PC products supported applications. Resolve customer issues using the tools and systems available and update call and user databases as required. Provide Training Room support in relation to the setup of ICT equipment in training rooms. Management of Citrix FOB, 3G device deployment and troubleshooting. Setup of PDA / iPad / iPhone / Blackberry /Smart phone USB as covered by IMACs. Inventory management. Invoke escalation procedure both technical & non-technical in a prompt and timely manner. Daily backup checks and tape management. Software deployment. Citrix Terminal Services troubleshooting. Adhere to policies and procedures within the group. Ad hoc technical duties as per the needs of the business. Technical Competencies: Excellent problem solving and troubleshooting skills. Excellent Customer Service skills Experience in IT related services with understanding of networks and servers. Software and hardware install, maintenance and troubleshoot experience Win 7/8/10 MS Office 2010 Office 365 Good understanding of Citrix Terminal Services Strong written and verbal communication skills Business Competencies: Accountability Decisiveness Delegation Initiative Teamwork Our Company, Auxilion/IT Alliance About Us Work matters. Its where we spend a third of our lives. At Auxilion, we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow. Skills: Win 7/8/10 Office 365 Citrix