Neve Jewels Group is a UK-headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce across its brands: Diamonds Factory, Austen & Blake, and Sacet.
Established in 2018, Austen & Blake is changing the way people buy jewellery. We create custom-made diamond jewellery to mark life’s milestones. Each piece is made-to-order in our workshop and can be personalised to reflect the individuality of the wearer.
With nearly 40 retail stores worldwide and a growing digital presence, we offer bespoke, crafted jewellery to customers across the UK and globally.
Our Values
Celebrate the Moment – We honour life’s milestones through meaningful, joy-filled jewellery experiences
Customer-Centric Approach – Every decision starts with our customer, delivering personalised service at every step
Earn Trust and Respect – We build relationships through honesty, care, and respect
Experience‑Led Innovation – We blend tradition and innovation to elevate every jewellery experience
Empathy for People and Planet – We act with compassion, sourcing ethically and operating sustainably
The Role
We are seeking a Luxury Jewellery Sales Consultant to join our boutique team. Based in our showroom, you will deliver exceptional client experiences that go beyond the transaction, building lasting relationships through trust, emotion, and personalised service.
How You’ll Contribute
Conduct one‑hour lounge consultations, guiding clients through a bespoke design journey
Deliver a seamless luxury experience from initial interaction to post‑sale follow‑up
Achieve monthly sales targets through a consultative, personalised approachBuild strong product knowledge across collections, materials, and craftsmanship
Use CRM systems to manage enquiries, track bespoke orders, and resolve client queries
Represent the brand with professionalism and maintain showroom standards
Collaborate with internal teams to support operations and visual merchandising
Success in this role means consistently delivering exceptional customer experiences, achieving sales targets, and contributing positively to a team‑focused environment.
Skills You’ll Bring
1–2 years’ experience in premium or luxury retail with a strong sales track record
Jewellery or gemmology training (e.g. GIA, JAA) is highly desirable
Excellent written and verbal communication skills
Experience across phone, video, and face‑to‑face consultations
Strong systems skills with the ability to troubleshoot independently
Proactive, self‑motivated, and solution‑focused
A collaborative team player with a positive attitude
Creative eye for styling and passion for bespoke jewellery
Exceptional attention to detail
Customer‑first mindset with strong brand representation
Flexibility to travel between stores when required
Availability to work weekends and peak trading periods
What’s In It for You?
40 hours per week (5 out of 7 days, including weekends and public holidays)
Referral scheme with cash rewards
20 days annual leave plus public holidays
Employee discount
Birthday leave – 1 paid day off
Enhanced leave policies
Career growth with a global luxury brand
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