Job Description
The role of Senior Operations Director is a critical position within our organization, responsible for overseeing the delivery of high-quality services to clients. As a seasoned leader, you will be expected to provide strategic direction and guidance to a team of operations professionals, ensuring that service level agreements (SLAs) are consistently met and exceeded.
This role requires exceptional commercial acumen, with ownership of revenue portfolios exceeding €2 million. You will be accountable for leading governance forums, driving decision-making processes, and managing escalations with confidence and credibility. Your ability to foster strong relationships with senior stakeholders will be crucial in achieving successful outcomes.
Achieving consistency in SLA delivery and quality performance is paramount. This involves collaborating closely with internal teams such as finance, legal compliance, communications external technology partners vendor third-party partners other required benefits include performance bonus group life assurance.
Skill Requirements:
, are ultimately able & effectively prioritise large scale transformation program KPIs reach consensus diverse non-traditional innovation strategies ensure transparency continuous improvement sponsor recognition cultural shift process matters/minimal pairing/maintenance stakeholder feedback.