Customer Service AdvisorExcel Recruitment is looking for an experienced Customer Service Advisor for our client in Dublin. This role involves supporting both our online and in-store customer service operations as well as assisting our operations team in dispatch with managing orders. This position would suit someone from a retail background with experience in eCommerce.Key ResponsibilitiesResponding to customer inquiries through our online helpdesk platformHandling customer questions in-store via phone and WhatsAppSupporting customers after purchase by resolving issues, answering product-related questions, and offering guidanceReplying to customer reviews through our online feedback system, ensuring responses match the tone and values of our brandAssisting the online team with content updates and website tasks during quieter timesAssisting the dispatch team with order packing and shippingUtilising our Order Management System, connected to Shopify, to process and manage online ordersKeeping detailed records of order progress and stock levelsOverseeing and processing returns and exchanges efficientlyRequirementsPrevious experience in a customer service or retail support role is preferredFamiliarity with CRM tools and eCommerce platforms would be beneficialFluent written and spoken English with strong communication skillsA go getter with a willingness to learnAbility to multitask across customer queries, dispatch coordination, and content supportIf you would like to apply for this Customer Service Advisor, please upload a CV using the link below. If you have any questions, you may contact Laurence on For similar live positions, please see the Excel Recruitment website.INDCOMAPPLY HERE