Technical Support Specialist
This is a critical role within our global support organization, requiring technical expertise and strong communication skills to deliver high-quality support to customers.
Key responsibilities include:
1. Providing technical assistance to customers via various channels (phone, email, chat)
2. Troubleshooting complex issues related to migrations (e.g. mail, Teams, SharePoint, OneDrive) in an enterprise setting
3. Maintaining a personal queue of ongoing customer issues until resolution
4. Collaborating with internal teams (R&D, Sales, Product Management) to resolve escalated issues
Requirements
* Prior experience in technical support, preferably dealing with enterprise customers
* Strong understanding of cloud infrastructure management or Office 365 and Microsoft applications
* Familiarity with debugging tools/techniques (EWSEditor, SP Browser, MFCMAPI)
* Excellent knowledge of messaging and collaboration systems, particularly Office 365 and on-premise Exchange servers
* Ability to reproduce issues in support lab environments and effectively communicate solutions to customers
Benefits
We offer a comprehensive benefits package, including:
* Competitive salary and annual bonuses
* Comprehensive health, family, and retirement benefits
* Flexible work options, generous PTO, and wellness programs
* Professional growth opportunities through learning platforms, mentorship, and leadership programs
About Us
We are a leading provider of IT solutions, dedicated to empowering organizations to achieve their goals. Our team is passionate about delivering exceptional support and ensuring customer success.