Main purpose of the role:
Manage and motivate your team, ensuring the store operates efficiently and effectively and providing our customers with the very best customer service experience at all times.
Qualifications
Minimum 1 year of experience in a customer service facing role.
The ability to work as part of a team in a fast-paced environment, and multi-task under pressure.
The ability to organise work, delegate responsibilities and support team members in the store.
Responsibilities
Actively live SuperValu brand values (e.g., Genuine, Passion for Food, Vibrant, Committed, Innovative, and Imaginative).
Be approachable and serve as a role model, leading by example, encouraging teamwork and a positive attitude in the workplace.
Liaise with day-management and supervisors on changes to layouts, ensuring changes are correctly implemented.
Set the standard for other employees in terms of rotation, merchandising, and facing off.
Assist in the induction, training, and development of employees.
Deal with all customer queries efficiently, professionally, and consistently with store policy.
Engage with new initiatives and embrace new ways of working.
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