Supply Chain Customer Service Associate required for Biotech client based in Kinsale, Co. Cork. Contract role.This position is responsible for managing the customer relationship, including the customer service and distribution activities for suppliers, customers, co-marketing partners, intercompany toll manufacturing partners.Responsibilities:Build and maintain relationship with customers and suppliers, whether internal or externalManage correspondence with customers/suppliersEnsure efficient information flow on orders, orders confirmation, shipping details and invoicing Order management and logisticsReceive orders and ensure timely order processing and fulfilmentCo-ordinate logistics with contract manufacturing and toller plant sites and ship the goods as per specific country requirementsEnsure timely invoicing to customersEnsure working procedures for customers are in place and up-to-dateMaintain proper order files with defined relevant informationMaintain customer contractsHas ownership of LOPs and can have ownership of MRDs, and/or supply agreementsPerforms regular inventory reconciliationsManage shopping carts and service POs ReplenishmentMaintain the sales forecasting process and manage replenishment alerts in APOFollow-up on forecasts, demands and actions to be taken to maintain an accurate replenishment plan between end customer and plant sitesCommunicate and provide support under supply interruption (returns, recalls, allocation) Internal Control & ReportingComply with internal/external controls and policies, GMP/GDP regulations, OSSCE and HSE policies and proceduresPerform monthly contract manufacturing stock reconciliation and participate in annual physical stock counts at contract manufacturers Credit ManagementEnsure that shipments are made under approved terms and credit limits OtherIdentifies and may be involved in process improvement projects which improve customer service levels, improve product flows, minimise supply chain costs and improve asset managementDevelop and maintain excellent cross-company, cross-functional and multi-geographical relationships with key internal and external stakeholdersAssistance on other projects as requiredBasic Requirements:A third level degree qualificationProcurement/Supply Chain/Logistics qualifications such as IIPMM, IPICS, APICS, again with relevant experience as per outlined will be an advantageSupply Chain, Customer Service, Logistics, Compliance or Operational experienceFluent in English language. Foreign languages may be an advantage.Good computer-based skills, particularly SAP or similar application and MS Office applications, especially MS ExcelAble to work within a team and also work independentlyPharma contract manufacturing and/or toll manufacturing experienceBackground in GMP/GDP compliance environment will be an advantage.Experience in a multi-national environment will be an advantage.Excellent planning and project management skillsStrong analytical and problem solving skillsStrong interpersonal, relationship building and influencing skills; ability to manage pressure and conflicting demands.Please call James Farrar today for further information on or email: CareerWise Recruitment (In Search of Excellence) N.B. It is essential that you hold a valid working visa for Ireland Established in 1999, CareerWise Recruitment specialises in recruitment of management and technical professionals for the life sciences, ICT, engineering, food and agri sectors.We operate out of multiple locations in Ireland and have offices in Cork, Shannon, Galway, Mayo and Dublin.By applying for this position, you are consenting to allow CareerWise Recruitment to process and retain your data in accordance with our Privacy Policy, contained on our website for the purposes of providing career opportunities. CareerWise Recruitment accepts that you do not wish your personal data, including your CV, to be forwarded to any client company without your prior consent and gives an absolute assurance that this wish will always be respected. Please feel free to contact us if you have any queries or wish to withdraw or amend your consent.