Head of Operations / Chief Operating Officer (COO)Aspen Grove | B2B SaaSAt Aspen Grove, we build technology that helps leading organisations digitise, manage, and automate complex business processes with confidence. Our customers rely on us to deliver secure, reliable, and scalable solutions they can trust.We're now looking for a Head of Operations / COO to help scale the business for growth - while keeping customers at the centre of everything we do.Reporting to the CEO, you'll run the operational engine of the company. You'll turn strategy into execution, strengthen how we work, and ensure our teams consistently deliver exceptional outcomes for customers.The Impact You'll HaveYou'll make Aspen Grove an even better partner by:Building strong operating rhythms that improve delivery, accountability, and reliabilityOptimising our Customer Support function to deliver consistently outstanding serviceEnsuring we operate in a secure, compliant, and well-governed wayStreamlining how work gets done so teams can execute with greater speed, clarity, and focusYou'll lead across Finance, People, Legal, Support, and Program Delivery - creating an operating model that supports sustainable growth and scales efficiently without compromising quality or culture.What We're Looking ForProven experience scaling a B2B SaaS businessStrong track record delivering complex, cross-functional initiativesCustomer-first mindset with high operational standardsConfident, credible communicator who can influence at all levelsDemonstrated experience running execution frameworks (OKRs or similar)Appointment as Chief Operating Officer will be made where prior, demonstrable experience in this role is evidentWhy Join Aspen Grove?Work with a high-trust leadership team that values impact over hierarchyHelp shape the future of a growing, well-established SaaS businessMake a real difference to customers who depend on our platform every daySignificant growth opportunity for the right person