CRM Support SpecialistHybrid/Remote - IrelandOur talented people are creating the technology of the future. Tracsis is a leading provider of software, hardware, data analytics/GIS, and services for the rail, traffic data, and wider transport industries.Here at Compass, we are committed to delivering innovative data-driven solutions that have real-world impact. As we continue to grow, we want to recruit people who want to work on meaningful projects across the Marine, Transport, Agriculture, Health, Environment sectors.The RoleWe're looking for a proactive and technically mindedCRM Support Specialistto join our team. In this role, you'll be the go‑to expert for troubleshooting issues, supporting users, maintaining data quality, and helping us get the best out of our CRM platform. You'll work closely with teams across the business to ensure our CRM runs smoothly, efficiently, and in a way that drives great customer and internal experiences.What you will doProvide first‑line and second‑line support for CRM users across the organisationTroubleshoot system errors, access issues, workflow problems, and data queriesMaintain high standards of data accuracy, consistency, and complianceSupport new feature rollouts, system updates, and enhancementsProduce training materials and deliver user training where requiredCollaborate with internal teams to identify opportunities for CRM improvementsLog and escalate technical issues with our CRM vendor or internal IT teamsMonitor CRM performance and proactively suggest optimisationsYou will have:Essential:Previous experience in a CRM support, system admin, or technical support roleStrong understanding of CRM systems (e.g., Salesforce, Dynamics, HubSpot, Zoho)Excellent troubleshooting and problem‑solving skillsConfident communicator with the ability to translate technical issues for non‑technical usersHigh attention to detail, particularly around data quality and accuracyComfortable working independently as well as part of a collaborative teamDesirable:Experience with workflow automation, dashboards, and report buildingUnderstanding of data governance, GDPR, and security best practicesKnowledge of APIs or integrations between CRM and other business systemsOur BenefitsFlexible working hours and hybrid working options.25 days holiday plus bank holidays.Udemy Licence for continuous learning and developmentVHI Medical HealthcareEnhanced Family Leave PolicyTwo volunteering days per year5% pensionCycle to work schemeNext StepsOur TA team are committed to responding to all candidates within a reasonable timeframe.The process:Call with our Talent Acquisition Team30 minute interview with the Hiring Manager1 hour Technical and Competency based interviewNext StepsOur process is designed for us to understand your skills and experience and to give you the opportunity to find out more about the role, as well as the company.We are committed to building a diverse workforce. Even if you do not tick all the boxes, we would still love to hear from youIf you require any adjustments or additional support during the application and interview process do not hesitate to get in touch.