Customer Service Administrator CCS
Location: Aerodrome Business Park, Rathcoole, Co. Dublin
Department: Community Care Services
Reports to: Community Care Services Manager
Contract Type
Principal Duties and Responsibilities
* Dealing with internal & external customer enquiries/requests
* Ensure that customer queries and issues are resolved promptly and thoroughly
* Accepting and entering customer orders
* Scheduling orders for delivery/collection
* Generating delivery/collection dockets and manifests
* Liaising with drivers to ensure efficient & timely delivery of product to customers
* Completing deliveries & collections on system
* Collecting and matching proof of delivery to completed tasks
* Monitoring and issuing of stock to backorders
* Assigning calls to repair technicians
* Monitoring status of repair calls and chasing outstanding calls with technicians
* Logging and managing PPM schedule for HSE equipment
* Handle customer issues/complaints - logging, distribution, follow up and reporting of issues
* Logging, preparation and issuing quotations to HSE
* Complete all documentation accurately and ensure tasks are in compliance with appropriate procedures, SOPs and EHS regulatory requirements.
Qualifications And Experience
The successful candidate will ideally have:
* Two years previous experience in a similar role, ideally in a Service environment.
* Experience in a busy warehouse environment would be ideal.
* Working knowledge of SAP
* I.T. literate
The Successful Candidate Will Be
* Flexible, hardworking and enjoy working with people.
* Articulate, courteous with a friendly telephone manner
* Ability to work well under pressure while adhering to strict deadlines
Other Information
* Occasional requirements to work beyond normal working hours and to travel to other Fannin sites will be expected.
* You will be expected to attend internal & external training courses
FANNIN IS AN EQUAL OPPORTUNITY EMPLOYER
Although the above is a description of the requirements of your job, as stated in your contract of employment, you may be required to carry out other reasonable duties as the Company may require from time to time.
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