Head of BOS Program Office Europe – Ericsson
Ericsson is seeking a Head of Program Management Europe within Service Line (SL) Business and Operations Systems (BOS), a key leadership role responsible for establishing strong project management practices in pre-sales and delivery, ensuring solution deliverability, process adherence, realizing financial commitments, and delivering customer value.
This role reports to the Head of SL BOS Delivery Excellence for MEMA and will be part of the BOS Delivery Excellence Leadership team.
What You Will Do
Lead BOS Delivery Fulfillment practice across the Europe cluster, managing Program Directors (PD) and Project Managers (CPM).
Senior People Manager of own unit and a senior Leader across the matrixed organization to all PDs/CPMs and Contract Fulfillment Responsible (CFR).
Closely partner with Global Delivery program office.
Set individual performance and development goals for members with regular check-ins.
Responsible for team dimensioning and cost-center management to deliver over-absorption target and required utilization/billability.
Accountable for the delivery of services (scope, cost, quality, and time).
Responsible for competence management and up-skilling of the community to serve business needs.
Define and drive SI and ADM execution adherence model with service delivery tools, process & methods.
Accountable for overall resource forecasting and planning and achieving right-shoring targets.
Accountable for services financial planning, forecasting, and landing with partnership with BOS CU Delivery and CSS CUs.
Drive a knowledge-sharing and asset-building culture across the CPM/CFR community.
Drive Live Node Activity (LNA) adherence in the CPM community.
Instill a culture for add-on sales and customer value maximization.
A champion for compliance and application of detailed application guidelines.
Focus on services profitability improvement through cost control, change management, quality adherence, and automation.
Revenue realization based on committed timelines and in line with financial forecasts.
Work closely with the BOS CU Delivery Units to drive BOS services delivery.
Single point of accountability/escalation for SL BOS service delivery issues.
Accountable to review and sign-off on solution responsible and fulfilment responsible artifacts during pre-sales.
What You Will Bring
12+ years of experience in Telecom/Systems Integration, ADM and Operations driving sophisticated programs with a strong delivery track record.
University degree in ICT/Engineering; a graduate degree such as an MBA is a plus.
Strong people-management track record leading senior team members and leaders.
Proven leadership experience managing senior teams and leaders across matrixed, multicultural, and geographically distributed environments.
Demonstrated experience leading cross-functional, highly matrixed and globally distributed teams.
Mandatory certifications: PMP and JS8 Program Director GIAP certification.
In-depth knowledge of different SDLC methodologies including Agile and waterfall approaches.
In-depth knowledge and experience in project management and governance frameworks.
Expert level in digital transformation for OSS/BSS and surrounding domains.
Strong consultative, presentation, and communication skills.
Proven track record to deliver results within a time-sensitive and high-pressure environment.
Strong experience in organizational and program-level governance.
Fluent in English; additional languages are a plus.
Why Join Ericsson
Ericsson offers an outstanding opportunity to use your skills and imagination to push the boundaries of what's possible.
You'll be challenged, supported by a diverse team of innovators, and granted the freedom to craft groundbreaking solutions to the world's toughest problems.
Ericsson is proud to be an Equal Opportunity Employer.
We are committed to fostering a diverse and inclusive environment for all.
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