We are seeking a highly motivated and experienced Reservations Agent to join our team at the 5-star Lyrath Estate in Kilkenny.
About the Role
The successful candidate will be responsible for maximising hotel revenue and guest satisfaction by receiving, handling and processing guest reservations under the direction of the Revenue Manager.
Main Responsibilities
* Ensure all reservations queries are dealt with in a professional manner and answered within the required time frame.
* Maintain an in-depth knowledge of your department product and goals, as well as awareness of all the Estates facilities.
* Liaise with reception to resolve any queries from guest billing.
* Handle telephone, email, and online reservation enquiries promptly and professionally.
* Maximise room sales and revenue by upselling hotel services and packages.
* Accurately input, update, and manage guest bookings in the reservation system.
* Respond to guest queries and requests in a timely and friendly manner.
* Liaise with the front office, sales, and housekeeping teams to ensure smooth guest stays.
* Maintain comprehensive knowledge of room types, packages, hotel facilities, and local attractions.
* Assist with group bookings and corporate accounts as required.
The Successful Candidate
* Must have a positive outlook and a passion for hospitality and guest satisfaction.
* Must have previous experience in a customer facing role.
* Strong oral and written communication skills are essential.
* Must have a high level of computer literacy.
* Must be able to work in a busy team environment.
What We Offer
* Competitive Remuneration
* Complimentary meals while on duty
* Complimentary car parking on site
* Discounted Employee Accommodation Rate
* Discounted Friends and Family Rate
* Discount on food if dining in the hotel
* Discount on all Spa treatments
* Employee Referral Programme
* Discounted Gym Membership
* Christmas Savings Scheme
* Educational Assistance Programme