Join our new exciting team for the delivery of high-quality Home Care services in Dublin.
About Us
Introduction
Alpine Healthcare Ltd is a trusted, Irish-owned provider of high-quality homecare and healthcare services across Ireland. We are committed to delivering compassionate, person-centred care that promotes independence, dignity, and wellbeing in the comfort of our clients' homes. Our team is at the heart of what we do — and we pride ourselves on supporting and developing our staff to provide the best possible care in line with regulation.
Position Statement:
* Care Coordinator to manage Schedules for all the Service Users.
* The Care co-ordinator should be able to work unsupervised to meet deadlines, work under pressure and coordinate well with Support workers, Service Users, Care co-ordinator Team Lead, Home care Service Manager, Team Leader.
* This is a very important position in and a fast-paced critical role within the home care service.
* Some experience of Budget Management.
Skill/Attributes:
* Excellent communication skills
* Planning and organisational and multi-tasking skills
* Negotiating skills and empathy towards Service users and staff.
* Ability to cope with pressure, be efficient and energetic.
* Ability to cope with change and working within a busy environment.
* Understanding and commitment to empowering service users
* Able to self-manage and ask for help when needed.
* Commitment to a High Professional Standard.
* Experience of working in a similar role.
* Ability to influence others and develop professional relationships with Service Users, families, co-workers, and with Management.
* Must enjoy working in a small diverse business and team-oriented environment.
* Ability to prioritise tasks and Time management.
* Ability to work independently and meet deadlines.
* Any other duties assigned.
Working Hours:
* 40 hours per week - Candidate must be flexible as per Service Requirement -Office Operation Hours: 07:00am-20:00pm Monday-Friday, and must have weekend availability for alternative weekends.
* It is expected that the Homecare Service co-ordinator will be flexible to ensure proper running of the Home Care Service.
* To be available for participating in on-call or out-of-hours duties on a rota.
General Responsibilities:
* Answering calls in a friendly, professional, and knowledgeable manner
* Coordinating Roster for Homecare support workers on a daily basis using a software.
* Maintaining professional relationships with Service Users and with the staff.
* Organise & be involved in the Induction of staff with service users.
* Daily follow-up of inquiries and managing and sharing the Service User inquiry logs.
* Processing new HSE/private referrals and carrying out any other administrative tasks relating to this.
* Record complaints and be empathetic towards the Service Users/families while logging the complaint.
* Share the complaints with the Sr. Management and with the Service Manager in a timely manner.
* Supporting consultants, maintaining the operations of the organisation at the agreed standard, and complying with policies and regulations.
* To Carry out marketing of the organisation and selling its services at the agreed prices.
* Managing emergencies effectively.
Location: ON-SITE.
Availability: Flexible across 7 days.
Salary: DOE pro rata at 40 hours.
Job Type: Full-time
Pay: €28,080.00-€30,000.00 per year
Benefits:
* Bike to work scheme
* Employee assistance program
Ability to commute/relocate:
* Rosemount Business Park, Dublin 11, CO. Dublin: reliably commute or plan to relocate before starting work (required)
Application question(s):
* Experience in Microsoft Office
* Do you have experience using One Touch Systems/similar scheduling systems?
Experience:
* Scheduling/Care co-ordinator: 1 year (required)
Work authorisation:
* Ireland (required)
Work Location: In person