Leadership Role in Laboratory Services
* Implement scientific support activities aligning with Health and Safety guidelines, GLS & local agreements.
* Drive operational laboratory support managing team workload and service levels as required by the research groups.
* Conduct regular maintenance, cleaning & documentation of laboratory instruments including Pipettes, Multi-channel pipettes verification, Balances verification, PH meters glass washing, Bioreactor disassembling, cleaning and re assembly, Biological Safety Cabinet Freezer deep cleans and nova system maintenance etc.
* Develop and mentor new Laboratory Services personnel.
* Designate and organize the training program for Laboratory Services personnel. Ensure full cross training is in place to develop the team and provide cover for all required service tasks.
* Coordinate and support the Laboratory Services team to ensure productivity, quality, documentation, work schedules, safety and housekeeping maintain maximum efficiency. Re schedule resources if required due to absences or increases in testing by the client.
* Communicate daily with the Site Manager to ensure information is shared effectively and actions are taken immediately.
* Elevate issues to the Site Manager for review and resolution support.
* Lead the Laboratory Services team to ensure overall consistency in areas of technical delivery and inter-team and inter-department collaboration.
* Provide technical expertise for all aspects of equipment maintenance and out of specification preparations.
* Develop, coach, motivate, and maintain the morale of team members through effective team building and use of reward and recognition systems celebrating team success.
* Provide Key metrics in line with relevant KPI's with defined Service level Agreements (SLAs).
* Conduct KPI reporting for Governance meetings and huddle boards on site.
* Identify and support operational efficiencies by implementing process improvements resulting in time and cost savings for the customer.