Job Title: Associate Director
Location: Salisbury (2 days in office, 3 days remote)
Hours: Full-Time
Type of Employment: Permanent, Full-Time
Company Overview
The organisation is a leading property services group delivering management services to over 100,000 homes across England and Wales. Colleagues work across customer-facing roles, operational teams, and specialist functions in a diverse and dynamic environment. The business operates from multiple UK offices and is part of a larger international group with products and services spanning multiple sectors and geographies.
About This Role
This is a pivotal position at the heart of the business, accountable for critical supporting functions within property management. The role ensures that teams are effectively supported day-to-day and focuses on monitoring and developing the customer journey. Continuous improvement in communication and service delivery, in collaboration with colleagues in technology and transformation, is a key responsibility.
Main Duties and Objectives
Full oversight and development of central services functions, including:
Assistant Property Management service (supporting larger brands)
Central Administration team – managing inbound communications, complaints, and first-touch resolution across supported brands
Mobilisation – operational onboarding and offboarding of properties
Maintenance and Major Works
Procurement – contractor management and optimising value from the contractor base
In-house facilities – facility management of office network and related administration
Drive continuous improvement in communication channels and customer service, implementing technical or process-led solutions
Management of KPIs, effective reporting, and follow-through actions across service delivery
Support heads of property in project activity across property management
Essential Skills
5+ years’ leadership experience in a service environment, including team and staff development
Service management or operational experience within the property sector
Experience in high transactional volume environments
Strong working knowledge of relevant technology (proptech applications, CRM, omnichannel communications, AI)
Effective collaboration and communication skills with multi-level stakeholders
Bonus Skills
Experience within a large property managing agent
Exposure to process and/or technology transformation
Benefits
Hybrid working (2 days in office, 3 days remote)
Competitive salary and bonus structure
Generous holiday allowance
Pension scheme
Learning and development opportunities
Supportive and inclusive work environment
Diversity & Inclusion
The organisation is committed to fostering a supportive work environment where employees are encouraged to be themselves. Applicants from all backgrounds are welcome, and each application is considered fairly.
Contact
Matty Stratton
www.blockrecruit.co.uk | 020 3900 0401 | matty@blockrecruit.co.uk
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