IT Customer Support Engineer Location: East Wall, Dublin 3 Employment Type: Full-Time, Permanent Salary Market Salary DOE Working Hours: MondayFriday, 9:00am5:15pm Eligibility: Applicants must have full working rights in Ireland (sponsorship is not offered) Benefits: Company pension (10% employer / 5% employee) after 6 months Annual discretionary bonus Supportive, professional working environment with opportunities to grow About the Role We are seeking a highly capable and service-focused Customer Support Engineer (IT) to join our team.
The successful candidate will deliver advanced end-user support, assist with the administration of cloud and on-premises systems, and contribute to ongoing improvements in IT operations and processes.
This role supports users across Ireland and Europe and requires strong technical abilities, excellent communication skills, and a proactive, solutions-driven attitude.
In this position, you will also play an important role in promoting a strong safety culture by demonstrating best practices, encouraging open communication, and supporting colleagues in maintaining high standards across all areas of the business.
Key Responsibilities Manage day-to-day BAU IT activities, including responding to incidents on the IT Service Desk.
Provide advanced end-user support across Windows 10 environments, printing, O365, email, documentation, and application-related issues.
Administer and manage Windows Server, Exchange Online, Office 365, and Active Directory/Azure AD systems.
Support implementation and administration of SharePoint Online and OneDrive.
Perform hardware and software installations in line with company policies (e.g., AutoCAD, Bluebeam).
Document IT operational processes, procedures, and troubleshooting guides.
Administer Microsoft Intune for end-user device management.
Enrol and manage iOS and Android mobile devices.
Deliver training and guidance to staff on IT best practices and new solutions.
Manage personal ticket queue and adhere to SLAs.
Contribute to maintaining a positive safety culture by following established procedures and communicating clearly with colleagues.
Key Requirements Microsoft Azure certifications and/or related technical certifications.
Strong English communication skills (verbal, written, presentation).
Excellent organisational skills and strong attention to detail.
Solid understanding of end-user support, troubleshooting, and problem resolution.
Experience with Microsoft Active Directory / Azure AD Hybrid, including group policies.
Proficiency with Microsoft Intune administration and device provisioning.
SharePoint Online and OneDrive implementation/administration experience.
Experience working with Office 365 and Azure Active Directory.
Working knowledge of TCP/IP, IP addressing, and subnetting.
Experience with end-user application support.
Knowledge of data backup technologies (e.g., Datto Backup & Replication).
Basic project management capabilities.
Familiarity with productivity tools (Office, Project, Visio).
Basic scripting experience (PowerShell).
Strong analytical and troubleshooting skills.
Excellent customer service skills with a professional, team-oriented approach.
Strong documentation skills for procedures, resolutions, and proposals.
Flexibility with working hours when required due to business needs.
Skills: Wintel IT Engineer Azure Windows Windows Server