4-month Contract - Immediate start | Dublin City Centre Office (Hybrid) | €18 p/h
Our client, a large multinational financial services firm with offices based in Dublin City Centre, are seeking to add a Customer Advocacy Executive to join their growing team for a 4-month contract, with possibility for extension depending on performance.
The Role:
- Inbound and outbound calls for the servicing of customer loan accounts.
- Maintain system records and update following every customer interaction.
- Liaising with internal departments in relation to the expediting of required information.
- General loan administration (eg; issuing mortgage statements, redemption statements and ad hoc manual lettering as required).
- Work within agreed SLA's.
- Take ownership of complaints received, managing the customer experience to a successful resolution.
Requirements:
- Previous financial services experience is required
- Open to studying QFA exams or have an APA
- Exellent interpersonal & communication skills
- Ability to react and deal with change in a fast-moving environment.
- Good attention to detail, accuracy, and ability to multitask.
If you are available for an immediate start please get in touch to find out more about this great opportunity.