Overview
Customer Support Representative 1 with Spanish – Cook Medical. The role involves providing a professional, friendly, and efficient service to Cook Medical customers and Divisional Sales teams throughout EMEA. Responsibilities include handling customer orders and queries, maintaining data accuracy, and contributing to a high level of customer service.
Responsibilities
* Process all orders and other customer transactions accurately through relevant company systems within department guidelines and Quality requirements.
* Process all queries within department guidelines through relevant company systems.
* Process product complaints through relevant company systems and within the required timelines.
* Liaise with relevant courier companies and/or internal teams to ensure prompt delivery to all customers.
* Manage urgent and/or emergency orders/requests as they arise and communicate with the relevant teams, manufacturing plants, etc., seeking advice of more experienced colleagues as required.
* Log all internal and external customer feedback correctly and on time, promote the Customer Portal when possible.
* Maintain and update customer data as required.
* Liaise with Cook Medical field-based sales teams, Field-based Inventory team and Supply Chain Operations teams to ensure fastest possible turnaround on all inventory, inventory returns and resolution of any inventory issues that may occur.
* Complete all training assigned in a timely manner to ensure required level of competence for this role and to maintain audit compliance.
* Take on additional tasks and involvement in the execution of new departmental projects/initiatives as trained/required.
* Consistently display a positive attitude towards customers and colleagues, treating everyone in a professional manner and with respect.
* Always ensure a high level of customer support to all customers, taking ownership for first point of contact resolution wherever possible.
* Maintain a supportive and communicative relationship within direct and wider teams at all times.
* Carry out all tasks in compliance with the Company’s Quality Management Systems.
Qualifications
* 1 to 2 years’ experience in a multi-national customer support / contact centre environment advantageous.
* Fluency in Spanish and English
* Good written and spoken English language skills for those Representatives for whom English is not their mother language.
* Excellent telephone manner and interpersonal skills.
* Good working knowledge of Microsoft Office.
* Attention to detail, accuracy and ability to multitask.
* Ability to work under pressure and on own initiative with a positive attitude to problem-solving.
Location
Limerick, County Limerick, Ireland
Employment type
Full-time
Seniority level
Entry level
Job function
Other
Industries
Medical Equipment Manufacturing
Note: This listing reflects the information provided. The page contains multiple duplicates and non-essential notices which have been removed to improve clarity and structure.
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