Job Title: Technical Support Engineer
Location: Cork, Ireland
Work Arrangement: Day Shift - Hybrid (3 days onsite per week) | Night shifts (Fully remote)
Company Overview:
Our client is a rapidly growing IT services provider ithat are seeking a skilled IT Helpdesk Technical Specialist to support end-users and contribute to continuous IT process improvements.
Key Responsibilities:
- Provide onsite and remote technical support to end-users.
- Troubleshoot issues related to operating systems, applications, and networks.
- Partner with Engineering teams on IT automation and optimization initiatives.
- Manage and track IT support tickets using platforms such as Jira and ServiceNow.
- Collaborate cross-functionally to improve internal workflows and user experience.
Technical Skills:
- Proficient with Google Workspace, Microsoft 365, and Slack.
- Solid experience supporting Windows and macOS environments.
- Hands-on experience with helpdesk/ticketing systems: Jira, ServiceNow, FreshDesk.
- Good understanding of networking, IAM, and related concepts.
- Experience with MDM tools (e.g., JAMF) is a strong plus.
Soft Skills:
- Strong verbal and written communication; able to explain technical topics clearly.
- Proactive, process-driven approach to problem-solving.
- Remains calm and organized under pressure; able to prioritize effectively.
- Team player with experience working cross-functionally.
Experience Requirements:
- Minimum 2 years in IT support, service desk, or helpdesk roles.