Job Description Location: Rathgar, Dublin 6 Job Type: Full-time, Permanent (39 hours per week) About us Orwell Healthcare is one of Dublin's most respected healthcare providers, renowned for delivering exceptional care to our residents since ****.
We operate across two locations in Rathgar: Orwell Private: Convalescence, Long-Term Care and Acquired Brain Injury Unit Orwell Queen of Peace: Long-Term Care Our vision is to provide a continuum of high-quality, person-centred care in a friendly, homely and luxurious environment.
Services include residential long- and short-term care, dementia care, acquired brain injury care, respite care and home care support.
Role Overview The Catering Supervisor will oversee the daily operations of all catering services across Orwell Private and Garville Private, including kitchens, life skills kitchens, cafe, and shop services.
The role ensures all catering services are delivered in line with Orwell Healthcare policies and procedures, with a strong focus on nutrition, hygiene, safety, operational efficiency, and resident satisfaction.
Working closely with clinical teams, the Catering Supervisor will ensure residents' nutritional needs are met while maintaining full compliance with food safety legislation, HIQA standards, and best practice in healthcare catering.
Duties and Responsibilities Oversee the day-to-day running of all catering services including Resident dining services at Orwell Private and Garville Private, Specialist dietary requirement, The Cafe on the Avenue, Kitchenettes and Life Skills kitchens, On-site shop services Ensure high standards of food quality, presentation, hygiene, and service delivery.
Monitor stock levels and manage stock control across all catering areas.
Monitor food waste and conduct food satisfaction surveys to improve service delivery, reduce waste, and support continuous improvement.
Maintain high standards of cleanliness and hygiene across all preparation, service, and transportation areas.
Participate in menu planning, nutrition meetings, and events with the Activities and Management teams.
Team Leadership Training Lead and supervise all catering, kitchen, cafe and shop staff to ensure professional presentation and performance.
Provide staff training, induction and ongoing development, including HACCP training and food safety training.
Manage daily rosters, ensuring safe staffing levels while maintaining value for money.
Conduct internal audits, quality checks, and performance reviews.
Customer Service Resident Support Deliver excellent customer service, ensuring a positive resident and visitor experience.
Support front-of-house, cafe, and retail operations when required.
Respond promptly to resident feedback, concerns, or complaints.
Coordinate catering for events, celebrations, and special occasions.
Governance Administration Maintain confidentiality of resident and organisational information.
Report resident concerns or complaints promptly to management.
Assist with maintaining equipment, ensuring preventative maintenance and record keeping.
Support the implementation and review of catering policies and procedure Compliance, Safety Reporting Uphold full compliance with: Ensure full compliance with HIQA standards, the Health Act ****, and all relevant regulations.
Maintain adherence to HACCP procedures, food safety legislation, and Environmental Health Officer (EHO) requirements.
Ensure compliance with health and safety policies including infection control, hand hygiene, choking risk management, hydration guidelines, and specialised dietary requirements such as pureed or modified diets.
Maintain accurate records and complete required audits including HACCP documentation and operational checks.
Professional Integrity Development Operate in line with Orwell Healthcare's policies, professional standards, and Care Welfare Regulations.
Demonstrate commitment to continuous professional development and performance appraisals What We Offer You We want you to feel supported, developed, and appreciated.
Benefits include: Paid mandatory training Subsidised cafe Company pension DeathinService insurance Continuous Professional Development and upskilling opportunities Employee referral bonus Tax saver schemes (Bus, Rail, Bike to Work) Bike storage Employee Assistance Programme Company events and social gatherings Sick pay (as per policy) We're committed to creating a workplace where people enjoy coming to work and where they feel valued for the positive difference they make.
Additional Information All job offers are subject to: Satisfactory references Garda Vetting Pre-employment medical assessment Experience: Catering, hospitality or supervisory experience: 1+ year (required) Work authorisation: Ireland (required) Work Location: In person Orwell Healthcare is an equal opportunities employer.