Job Opportunity: Office Admin / Customer Success
Company:
About Us:
EnergyUpgrade is a leading provider of domestic energy solutions, committed to delivering exceptional service.
We have grown from 0-18 Employees within our first year, and have plans to double that in 2025. This role provides the opportunity for the right candidate to join our team as the first sales hire and work directly with the founding team.
Based in Swords, we specialise in gas boilers, heat pumps, full retrofits, PV solar panels, the & attic insulation. Our dedicated team of 18 professionals is focused on enhancing energy efficiency and comfort for our residential clients.
Position: Office Admin
Responsibilities:
Office Management:
* Support the day-to-day operations of the office, ensuring that it is running smoothly and efficiently.
* Keep track of office supplies and materials, including plumbing parts and tools, to ensure staff have what they need.
Scheduling & Coordination:
* Schedule site visits, installs, and service calls for engineers.
* Manage the calendar for each team, ensuring efficient assignment of tasks and coordination with clients.
* Handle emergency service requests and coordinate emergency response schedules for urgent jobs.
Customer Service:
* Answer and direct customer inquiries regarding plumbing / solar services, quotes, scheduling, and service issues.
* Communicate with customers to confirm appointments, provide updates, and follow up on service satisfaction.
* Handle customer complaints and resolve any issues or concerns with professionalism and efficiency.
Billing & Invoicing:
* Generate and send invoices to clients for completed services, ensuring accuracy in pricing and labor costs.
* Track payments and follow up on overdue accounts or unpaid invoices.
Vendor Relations:
* Coordinate with suppliers to order materials, tools, and equipment.
* Ensure that necessary supplies are stocked and available for service calls.
Administrative Support:
* Provide administrative support to management, including preparing reports, maintaining personnel records, and handling general office correspondence.
* Maintain accurate records of jobs, including client details, service history, and invoices.
* Assist with payroll processing for heating engineers and other staff, ensuring accurate time tracking and pay calculations.
Health & Safety Compliance:
* Help maintain compliance with industry standards, regulations, and safety protocols.
* Ensure that plumbing technicians have the necessary safety equipment and training to perform their duties safely.
HR & Employee Support:
* Assist in the recruitment process by scheduling interviews, processing new hires, and maintaining employee records.
* Coordinate training and certifications required for staff to ensure they are compliant with licensing and safety standards.
Requirements:
* 2+ years Office Administration Experience
* Excellent organisational and multitasking abilities to manage schedules, orders, and customer service.
* Strong communication skills to interact with clients, vendors, and the plumbing team.
* Familiarity with job management software or field service management tools (e.g., Jobber, Hubspot).
* Exceptional customer service skills with the ability to handle both routine and challenging customer situations.
* Experience managing customer expectations and resolving service-related issues in a professional and timely manner.
* Basic understanding of plumbing services and industry terms is beneficial, though not required.
* Experience with invoicing, billing, and managing payments.
* Strong attention to detail and the ability to maintain accurate records.
* Problem-solving skills, particularly when it comes to scheduling conflicts, customer complaints, or supply shortages.
* Ability to work independently as well as part of a team in a fast-paced environment.
* Professional demeanour and the ability to represent the company positively to customers and vendors.
Additional Requirements:
* Have experience in a customer facing role dealing with homeowners
* Ability to perform basic office tasks such as responding to emails, managing inventory, and answering phones.
* A proactive and can-do attitude, willing to handle multiple tasks and adapt to new challenges as they arise.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Job Type: Full-time
Pay: €29,000.00-€34,000.00 per year
Work Location: Hybrid remote in Swords, CO. Dublin