RECEPTIONIST
FULL TIME
The Lake of Shadows Hotel is a family run hotel, located in the seaside town of Buncrana. At the Lake of Shadows we pride ourselves on providing guests with a warm welcome, home from home food and a memorable visit.
We are currently looking for an enthusiastic, hardworking and customer focused candidate to join our team
About the Role:
As a Receptionist, you will be the first point of contact for our guests, providing a warm welcome and ensuring a smooth check-in and check-out process. The ideal candidate must have fluent English, excellent communication skills, be motivated and have a friendly personality.
Responsibilities include (but are not limited to):
* Managing reservations and guest inquiries
* Following the day-to-day procedures of guest check-in and check-out
* Providing high level customer services both face to face and over the phone
* Managing phone and email communications
* Assisting with administrative tasks
* Providing excellent customer service at all times
* Work as part of a team but also be able to work on their own initiative
* Excellent organisational skills
* The ability to handle cash efficiently
* Upselling the hotels facilities
* Take food and beverage orders with a friendly and professional attitude
* Deliver meals to guests promptly and with excellent presentation
* Assist with setting up and maintaining a clean and organized dining area
The ideal candidate will have:
* Previous experience in a similar role (preferred but not essential)
* Strong communication and organisational skills
* A friendly and professional attitude
* Ability to multitask in a fast-paced environment
* Flexibility to work evenings, weekends and bank holidays as required
* Excellent computer skills
Job Type: Full-time
Work Location: In person